Damages caused by abuse or misuse will be charged back to you. We will rely on the servicing contractor to tell us what caused the problem.
If plumbing gets clogged due to items dropped in the toilet (toys, brushes, diapers, napkins, any personal items), clogged or misused garbage disposal, the cost of the plumber will be your responsibility (minimum $150). This is not considered equipment failure and you should do everything you can to handle these issues by yourself. Some examples of how you can fix these issues yourself are; Buy a plunger, use drano, use approved devices to remove hair from shower drains, etc. Unless the contractor can prove it was not caused by you (i.e. roots in system, pipe collapsed, septic tank backup), we assume it was caused by people, not by a defect of the property. Clogged plumbing is your responsibility.
If you have a maintenance issue, please log in to your tenant portal and complete the form so that we can effectively service you. Your requests will be handled in the order that they are submitted with the following response times as guidelines.