Maintenance Support
Submit a maintenance request, review response priorities, or find quick troubleshooting help for common household issues.
Is This an Emergency?
For a fire, medical emergency, gas emergency, or situation that is immediately threatening life or safety, call 911 first.
For an after-hours property emergency that cannot safely wait until the next business day, call (801) 748-1044 and follow the emergency prompts.
Please use the after-hours emergency option only for genuine emergencies.
Submit a Request
Log in to Property Meld to submit your maintenance request in writing.
Try a Quick Fix
Review simple troubleshooting instructions and how-to videos for common household issues.
Understand Priority Levels
See how requests are prioritized based on safety, urgency, and necessity.
Boardwalk Home Care Hub
Watch our library of resident-friendly videos on seasonal upkeep and everyday home care.
How to submit a maintenance request
- 1
Log in to the Property Meld maintenance portal.
All requests are submitted in writing so nothing gets lost.
- 2
Describe the issue clearly and explain when it started.
A little context helps us dispatch the right professional.
- 3
Upload clear photos or a short video when possible.
Images help us arrive with the right parts the first time.
- 4
Include important details.
Note the affected room, appliance, fixture, visible damage, leaks, sounds, smells, or error messages.
- 5
Submit the request and monitor Property Meld for updates.
You'll receive appointment information and status updates there.
How to Submit a Maintenance Request
Watch this short guide if you need help using the maintenance portal.
Before you submit a request
Please review the information below and check the DIY Maintenance Center before submitting a request. Many common issues may have a safe and simple solution.
Maintenance priority levels
Requests are prioritized according to safety and necessity. Target times are goals and may vary depending on contractor availability, parts, access, diagnosis, weather, or the complexity of the repair.
Emergency Priority
Anything that is threatening to life, health, or the property. For fire, please call 911.
For fire or an immediate threat to life, call 911.
Urgent Priority
An issue that requires expedited attention and receives priority over routine non-emergency requests. Urgent work is generally handled during regular maintenance hours.
Normal Priority
The most common type of request. This includes systems, appliances, or property components that are damaged, have failed, or have reached the end of their useful life.
Low Priority
Important but less urgent issues that do not create an immediate safety concern or significantly prevent normal use of the home.
Our Commitment to Your Home
Our maintenance department works hard to provide residents with a safe and comfortable home. Some of the homes we manage are older, and even with continued care, systems and materials may eventually require repair or replacement. We appreciate your patience while we diagnose the issue, coordinate access, obtain parts, and complete the necessary work.
Please monitor Property Meld for appointment information, questions, and status updates.
DIY Maintenance Center
Find safe troubleshooting steps, how-to videos, and simple instructions for common household issues before submitting a request.
Only attempt basic troubleshooting when it is safe to do so. Do not work on live electrical systems, gas lines, active leaks near electricity, roofs, structural components, or equipment that requires a licensed professional.
When in doubt, stop and submit a maintenance request.
25 topics across 10 categories
Boardwalk Home Care Hub
A growing library of short, resident-friendly videos from our team—covering seasonal upkeep, plumbing, HVAC, electrical, and everyday home care. Tap any highlight to watch, or explore the full playlist.
30 short how-to videos covering seasonal upkeep, plumbing, HVAC, and everyday home care.
Watch the full playlist on YouTubeStill Need Help?
If the issue continues after basic troubleshooting, submit a written request through Property Meld so our maintenance team can review it.
Submit a Maintenance Request