Toilets

My Toilet Keeps Running

A toilet that keeps running usually involves the flapper, chain, or fill valve inside the tank.

Safety first

Only remove the tank lid if you can set it down safely. Do not force any component.

1
Remove the tank lid and set it down flat in a safe spot.
2
Check that the flapper is sealing over the drain opening at the bottom of the tank.
3
Make sure the chain has a little slack and is not stuck under the flapper.
4
Confirm the water level sits below the top of the overflow tube.
5
If it keeps running after these checks, submit a request.

Let us know so we can point you to the right next step.