Emergency Shutoffs

Water Shutoff

Knowing your main water shutoff location can limit damage during an active leak.

Safety first

Never touch a shutoff surrounded by standing water near electrical outlets, panels, or appliances. Call 911 or our emergency line.

1
Locate your main water shutoff now—before an emergency—often near the water heater, in a basement, or in a utility closet.
2
For a single fixture, use the smaller valve beneath the sink or behind the toilet.
3
Turn the valve clockwise (to the right) to shut the water off.
4
Never touch a valve while standing in water near outlets or appliances.
5
After stopping the flow, submit an emergency request or call the emergency line.

Let us know so we can point you to the right next step.